Delete Account

Option 1: Delete from the App (Recommended)

The fastest way to delete your account is directly within the LockIn app:

1 Open the LockIn app on your device.

2 Tap the Profile tab (bottom right).

3 Scroll down and tap Delete Account.

4 Confirm the deletion when prompted. You will be asked to confirm twice to prevent accidental deletion.

Your account and all data will be permanently deleted immediately upon confirmation.

Option 2: Request Deletion via Email

If you cannot access the app or prefer to request deletion online, you can email us directly. Please send an email from the address associated with your LockIn account.

Request Account Deletion via Email

We will process your request and delete your account within 7 business days. You will receive a confirmation email once the deletion is complete.

What Data Gets Deleted

When you delete your account, the following data is permanently removed:

Account information — Your name, email address, and authentication credentials.
Preferences — Your favorite sports, leagues, and teams.
Chat history — All conversations with the AI assistant.
Usage data — Message counts and usage tracking records.
Tier information — Your subscription tier and any associated records.

This action is permanent and cannot be undone. Once your account is deleted, all data is irrecoverably removed from our servers. There is no way to restore a deleted account.

Data Retained After Deletion

After account deletion, we may retain minimal, anonymized data solely for:

Aggregated, non-identifiable analytics (e.g., total user counts).
Legal compliance obligations, if any apply.

No personally identifiable information is retained after deletion.

Third-Party Data

Deleting your LockIn account removes all data stored on our servers. However, the following third-party services may retain data according to their own policies:

Google / Apple — Your sign-in provider may retain records of your OAuth authorization. You can revoke app access from your Google Account or Apple ID settings.
OpenAI — Chat messages sent to OpenAI's API for AI responses are subject to OpenAI's data retention policy. OpenAI does not retain API data for model training.

Questions?